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Professional Customer Care

In Muziker we want our customers to experience the high-quality service since the first contact. The wide selection of leisure time products can be a thrill, however the true added value is in professional customer care. The contact with a living human cannot be replaced by a robot or automated message.

Our customer care team consists of experts in various segments and leisure time activities, from musical instruments, through golf, hiking, winter sports, fishing, water sports, cycling to experts in various technical gadgets. People on the team are either native speakers or expert communicators of their languages, therefore they can handle professional communication in different European languages and can fulfil a variety of customer requirements of our e-shops in 26 countries across the EU.

We communicate with clients through quick online chat, phone or by e-mail. We can navigate them through our products, compare their functions, features and specifications, advise on compatibility with other products, consult a selection. Of course there is the provision of additional information on processing orders, payments, delivery of the consignment or the current status of the claim.