Extra services

Get up to three years extra in addition to the standard warranty. We will repair the damaged goods free of charge or refund the purchase price.

Damaged parcel or broken product? No worries! We bear the risk and quickly replace the damaged goods.

Why to wait out the lengthy claim process? We swap the faulty product for a new one.

Do you want to make a stress-free decision? Take more time. We enable a natural person to return the goods at any time within 60 days, a legal person can do so within 30 days.

Have your guitar checked and adjusted before shipping. Our technicians are happy to take a look at any string instrument.